Job Openings

Warranty Admin/Service Advisor

Come join the family at Colby Chrysler Center! We are looking to hire a full-time experienced Warranty Administrator/Service Advisor to join our service team. If you have been working at a dealer as a warranty administrator/service advisor role within a dealership for at least 2 years, submit your resume! This a rare opportunity to get your foot in the door of a growing dealership within a tight-knit community! 


Job Summary

Our dealership is seeking an experienced Automotive Warranty Administrator/Service Advisor to manage our warranty claims. In this role, you will discuss the order and expectations with the customer, prepare warranty documents, submit paperwork to the manufacturer, and track requests to ensure the dealership is paid for all warranty work done. If a claim is denied, you will resubmit and follow up to try to move the claim forward for approval. You will also be responsible for scheduling warranty appointments, coordinating with vendors for replacement parts, and being up-to-date on factory recalls and announcements.



Duties and Responsibilities

  • Maintain good working relationships with the Service and Parts departments

  • Processing and uploading customer information for warranty contracts purchased through vehicle deals to corresponding websites.

  • Discuss the warranty claim and expectations with customers

  • Prepare and process warranty documentation according to manufacturer guidelines

  • Submit claims quickly and efficiently

  • Follow up with manufacturers to ensure claims are being processed properly

  • Adjust and resubmit any denied claims to secure payment for warranty work

  • Keep accurate inventory of ordered warranty parts and organize vendor paperwork

  • Coordinates with manufacturers to ensure prompt receipt of replacement parts

  • Reconciling all warranty receivables and working with the accounting department to obtain payments



Requirements and Qualifications

  • A high school diploma or equivalent

  • 2+ years of experience working in a dealership, preferably with service or warranties

  • Proficiency with basic computer programs

  • Excellent communication and organizational skills

Apply for Position

Contact

Colby Chrysler

820 S Division St
Directions Colby, WI 54421-9567

  • Sales: 715-223-2255
  • Service: 715-223-2255
  • Parts: 715-223-2255

Hours

  • Monday 07:30AM - 06:00PM
  • Tuesday 07:30AM - 06:00PM
  • Wednesday 07:30AM - 06:00PM
  • Thursday 07:30AM - 06:00PM
  • Friday 07:30AM - 06:00PM
  • Saturday 07:45AM - 12:00PM
  • Sunday Closed